| Help
> Frequently Asked Questions
Below are some of the most frequently asked questions
that are directed to us.
How do I place an order?
What methods of payment
do you accept?
Is it safe to use my credit
card over the Internet?
What is your returns
policy?
How long will it take
to get my order delivered?
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| .How
do I place an order? |
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Orders can be placed via our online
store, mail order or the telephone.
If
you wish to place a telephone order please call our Order
Hotline on 0845 644 0910.
To place an order via mail click here
to print out a copy of our order form. |
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| .What
methods of payment do you accept? |
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Protx we accept all major credit cards - Visa, MasterCard,
American Express and Diners Club. We also accept Switch/Solo
and Duet debit cards. Alternatively we can process personal
cheques. To enquire about our products or send payments by
cheque our contact address and order form can be found here. |
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| .Is
it safe to use my credit card over the Internet? |
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Our
secure socket layer software (SSL) is the industry standard.
It encrypts ALL of your personal information including your
credit card number, name and address. This encryption ensures
that nothing can be read as it travels over the Internet.
By using well established online payment processors, such
as Protx (over 20 million registered users), we can ensure
secure, convenient and cost-effective payments online. |
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| .What
is your returns policy?
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We
want you to be happy with everything you buy from flyonthewall.uk.com.
If you are not happy with your product for any reason you
may return it for a full refund within 21 days of receipt.
Returned products must be complete and in their original
packaging, which should not be marked by you in any way.
This is in addition to your statutory rights. If you need
to make a return please contact us at returns@flyonthewall.uk.com.
Please advise us of any faulty, incorrect or damaged goods
immediately so we can arrange for a replacement. |
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| .How
long will it take to get my order delivered? |
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All
in stock items will be despatched within 24hrs via Special
Delivery unless otherwise requested. In the unlikely event
an item is not in stock, we will dispatch the item as soon
as possible which may take up to 14 days. All orders include
free postage and packing .
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