Welcome to the flyonthewall.uk.com's Frequently Asked Questions.
How do I place an order?
Orders can be placed via our online store, mail order or the telephone.
If you wish to place a telephone order please call our Order Line on 0845 625 0580.
To place an order via mail simply select cheque or postal order as the payment method at checkout. When the order is submitted all order details will be sent to our store. Alternatively one can print out a blank copy of our order form here.
Flyonthewall.uk.com (Mail Order)
What methods of payment do you accept?
We accept all major credit and debit cards - Visa, Visa Electron, MasterCard, Switch/Maestro, Solo, Delta and American Express - for online and telephone orders. Alternatively we can process personal cheques or postal orders, which should be sent with a copy of our order form to the address above. We also now accept direct bank transfers, PayPal and GoogleCheckout.
How can I be sure that my card details are safe?
Ordering with flyonthewall.uk.com is guaranteed to be safe and secure.
Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but flyonthewall.uk.com.
ALL of your financial information is encrypted, ensuring that data cannot be read as it travels over the Internet. All transactions are processed directly through a secure bank transaction and flyonthewall.uk.com never sees or registers any credit card information. Neither flyonthewall.uk.com nor any other third party will have access to this data.
Click the GeoTrust link at the bottom of the page to view our certificate details.
How much does delivery cost?
Standard UK next day delivery is £5.00 for all UK orders.
How long will it take for my order to get delivered?
All in stock items will be despatched within 24hrs via next day delivery unless otherwise requested. In the unlikely event an item is not in stock, we will dispatch the item as soon as possible which may take up to 14 days.
What is your returns policy?
We want you to be happy with everything you buy from flyonthewall.uk.com. If you are not happy with your purchase for any reason you may return it for an exchange or full refund within 14 days of receipt. Please ensure returned products are complete and with their original packaging. This does not effect your statutory right to cancel
Please complete and submit the Returns Form including your order number and reason for the return. We will then issue you with a RMA number. You must obtain a RMA number before returning any goods. The RMA number is valid for 14 days. Any goods returned without an RMA number or after the 14 day period has expired may incur an administration fee of 20% at our discretion.
For your protection we recommend that all returns are sent via registered mail. Please note we do not refund postage under any circumstances.
Please advise us of any faulty, incorrect or damaged goods immediately so we can arrange for a replacement.
How long will it take to refund me?
Before contacting us please take note of the timescales required to process a refund:
Please allow 3 working days from receipt of a return for us process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).
After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 2 working days).
How long will it take you to answer my email?
We endeavour to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please rest assured that we read every single email we receive.
What kind of warranty do your offer?
All our products come with a full 12 month manufacturer's warranty.
We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by us for emailing you regarding your orders.
We take your privacy concerns seriously. We abide by the UK and EU Rules on Data Protection.
In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. Your information is used strictly for internal purposes. We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by us for emailing you regarding your orders.
Do you have a shop I can visit?
No, flyonthewall.uk.com is purely an online mail order retailer. This allows us to offer you the best possible prices by keeping costs down.
Do you have a printed catalogue?
What's the difference between a wired camera and a wireless camera?
A wired camera needs a cable that goes from the camera to a TV or VCR. The video signal is passed from the camera, through the cable, and to your TV or VCR, which allows you to see the picture. All wired cameras must use RCA cable to connect the camera to the TV or VCR.
A wireless camera does not need an RCA cable connected from the camera to the TV or VCR. The video signal is transmitted through the air to the receiver which is connected to a TV, VCR or PC.
Do the wireless cameras and transmitters provide encryption?
No, our wireless cameras and transmitters do not send encrypted audio/video.
In order for somebody else to receive audio/video from your transmitter they will need to have a wireless receiver set to the same channel within range of the transmitter (500 ft. maximum). The chance of this happening is very rare.
I have my wireless receiver plugged in to my TV or VCR and I do not have a picture. What do I do?
First consult your TV or VCR manual. Then, make sure the video cable is plugged into the yellow video INPUT of your TV or VCR. Next make sure the transmitter and receiver are on the same channel. After this press the input or AUX button on your television or VCR remote. You may also have to scroll through channels on your television to get to AUX/input channel.
If the receiver is connected to your VCR, make sure your TV is on the proper channel. You may also have to press a TV/VCR button.
I bought a wireless camera but I still have to plug it in. How is this wireless?
Wireless cameras do not have a video cable that runs from the camera to the recording device. Like all electronics they must still be powered in order to function. Battery packs may be used for situations where power is not available, although batteries will have to be changed frequently.
I want a motion detection camera. What are my options?
The cameras themselves do not record. In order to record only on motion, you need a motion detection DVR or PC based software solution. When power is applied, the cameras are always on and continually send the video feed through RCA cable (wired) or through the air (wireless) to your TV or video recording device. The motion activated DVR or software will allow you to record only when motion is present and saves you from having to view a lot of tape that is uneventful.
What is Resolution and Lux?
Resolution refers to the cameras ability to reproduce images. The higher the resolution, the more detail the picture will have. Lux refers to the amount of light that is needed for the camera to see. This becomes important if you need the cameras to see in low light. The lower the Lux, the better.
How do I view or record the video?
The receiver will connect to any TV, VCR, DVR, Computer, or Camcorder via the "video-in" port using the standard RCA cable provided.