What we do with your information

We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but flyonthewall.uk.com. Look for the yellow padlock in the bottom-right of your browser as you enter the Checkout section of our site.

Click the Geotrust link at the bottom of the page to view our certificate details.

In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. Your information is used strictly for internal purposes.

What information we hold about you

If you have bought something from us we will have your email address, phone number, address and credit card details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and special offers. You can opt-out of this at any time by using 'My Account'.

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.

Cookies

Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.

You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.

If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide certain features on the Checkout page. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add www. flyonthewall.uk.com to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.

If you are worried about anything to do with our site, please phone us on 0870 760 5570 and we'll be glad to talk through any issues with you.

Who else sees your information

We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, FedEx and CityLink. Your Consent By using our web site you consent to us using the personal information you have given flyonthewall.uk.com and our trusted partners, as outlined in this Privacy Policy. If you are worried about anything to do with our site, please phone us on 0870 760 5570 and we'll be glad to talk through any issues with you.