No Quibbles Guarantee

Our returns policy is simple! Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you’ve had a change of heart (which is fair enough) you must return it to us unused and in its original condition within 14 days for a prompt replacement, exchange or refund.

Returns

How do I return an item? Simply complete and submit our Returns Form including your order number and reason for the return. We will then issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return.

To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:

Faulty or defective items: If you return an item because of an error on our part, or it is defective the item(s) must be returned within 14 days of purchase.

Change of heart: Goods returned to us because of a change of heart must be unused and in perfect condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. The item(s) must be returned within 14 days of purchase. When first trying out your new kit, please do so somewhere clean and safe - we can't replace muddy, scratched or damaged stuff.

Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

Refunds, replacement and exchanges: A refund will be made in the same form of payment that was used to make the initial purchase.

Please note, in all instances flyonthewall.uk.com shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints Procedure

flyonthewall.uk.com takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. All your feedback is appreciated, although we prefer good news!