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Untitled DocumentWelcome to the flyonthewall.uk.com Terms & Conditions. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below.
Pricing Policy
"Always fair prices."
flyonthewall.uk.com maintains an everyday savings pricing policy. We watch other retailers closely and maintain competitive pricing. Anyone can set up a website in their back room and charge bargain basement prices but often they will have no stock, no returns policy, questionable security, no guarantees and of course poor customer service. flyonthewall.uk.com strives to be open and honest, so we will never inflate our prices to set up an artificial 'sale' (a common - and illegal - retail practice). We take great pride in offering a fast, efficient, friendly and secure shopping experience, with great products at fair prices.
VAT - Please note that as we're based in the UK, our site shows all prices inclusive of VAT. Registered website customers from countries where VAT is not applicable will not be charged VAT at the time of their order unless the order is being sent to a UK or EU address.
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Privacy Policy
We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but flyonthewall.uk.com. Look for the yellow padlock in the bottom-right of your browser as you enter the Checkout section of our site.
Click the Verisign link on the left to view our certificate details.
What information we hold about you
If you have bought something from us we will have your email address, phone number, address and credit card details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and special offers. You can opt-out of this at any time by using 'My Account'.
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.
Cookies
Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.
You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.
If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide certain features on the Checkout page. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add www. flyonthewall.uk.com to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.
If you are worried about anything to do with our site, please phone us on 0870 760 5570 and we'll be glad to talk through any issues with you.
What we do with your information
In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. Your information is used strictly for internal purposes. We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by us for emailing you regarding your orders.
Who else sees your information
We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, BusinessPost, FedEx and TNT. Your Consent By using our web site you consent to us using the personal information you have given flyonthewall.uk.com and our trusted partners, as outlined in this Privacy Policy. If you are worried about anything to do with our site, please phone us on 0870 760 5570 and we'll be glad to talk through any issues with you.
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Returns/Guarantees Policy
No Quibbles Guarantee
Our returns policy is simple! Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you’ve had a change of heart (which is fair enough) you must return it to us unused and in its original condition within 14 days for a prompt replacement, exchange or refund.
Returns
How do I return an item? Simply complete and submit our Returns Form including your order number and reason for the return.
We will then issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return.
To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:
Faulty or defective items: If you return an item because of an error on our part, or it is defective the item(s) must be returned within 14 days of purchase.
Change of heart: Goods returned to us because of a change of heart must be unused and in perfect condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. The item(s) must be returned within 14 days of purchase. When first trying out your new kit, please do so somewhere clean and safe - we can't replace muddy, scratched or damaged stuff.
Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
Refunds, replacement and exchanges: A refund will be made in the same form of payment that was used to make the initial purchase.
Please note, in all instances flyonthewall.uk.com shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Complaints Procedure
flyonthewall.uk.com takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. All your feedback is appreciated, although we prefer good news!
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Copyright & Trademarks, Conditions of Website Use
All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright flyonthewall.Ltd . and its affiliates or their content and technology providers.
All Rights Reserved
Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of flyonthewall.uk.com is strictly prohibited.
Trademarks
flyonthewall.uk.com and flyonthewall Ltd are either trademarks or registered trademarks of flyonthewall Ltd. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.
Conditions of Website Use
Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright flyonthewall.uk.com . and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of flyonthewall.uk.com is strictly prohibited.
Trademarks
flyonthewall.uk.com and flyonthewall.uk.com, are either trademarks or registered trademarks of flyonthewall.uk.com . Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.
Governing Law and Contract Formation
No contract will subsist between you and flyonthewall.uk.com for the sale by it to you of any product unless and until flyonthewall.uk.com accepts your order by e-mail confirming that it has despatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time flyonthewall.uk.com sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England and you and flyonthewall.uk.com irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, flyonthewall.uk.com IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, flyonthewall.uk.com DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither flyonthewall.uk.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, flyonthewall.uk.com does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of flyonthewall.uk.com, its affiliates, directors, employees or other representatives.
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